FTD is a joke in this town
[bitching]
posted by tom / February 15, 2006 / 
I'm glad that Catherine got her flowers, but I'm not very happy about how she got them: at 9:30 at night. She had to cancel plans to go out in order to guide the FTD guy in by cell phone. And then he forgot to give her the chocolates I'd ordered.
I guess it'd be tacky to complain about how much money I had to drop to get such stellar service, so I'll just call it a racket and leave it at that. Bah!
Comments
if only we'd been aware of KF's wisdom from december earlier...
I was just zipping in here to drop the link. I shall now make it my vocation, to warn innocent gift-givers away from these slightly dressed-up scam artists.
(That said, they did give me the refund I was due. Thank heaven for small favors.)
FTD is the new uhaul!
Next time, you should call up a few local places in her area and see if any of them will deliver. Then you can support local business and save headaches/money at the same time.
Man. That's a very good idea. Definitely should have thought of that.
Seriously... imagine the FTD guy being delayed on some random day in mid-february! What's this business coming to?
oh wait
obviously valentine's time is super busy, but really, it's not like they couldn't have been better prepared or didn't know it was coming. i know roses+whatever cost a lot of money, and people should get a) half-decent service b) the full order for which they paid. not that i care, but i'm pretty sure the chocolate tommy ordered is never going to show up.
since i am anti-local business (or perhaps just lazy), you could try kabloom. my coworkers have had pretty good service with them, at least in dc.
Anti-local business? Um... The hand-delivered arrangements from FTD and other 'national companies' are all made by LOCAL businesses. The difference being that you got to pay an extra $12-25 (called a 'service or handling charge) for the privledge of having them forward your order to that local florist.
The local store also has to give FTD a commission of up to 29% so when push comes to shove, which orders do you think get the lowest priority? The ones from the florist's local customers or the discounted ones?
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