shamazon.com

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posted by catherine / December 20, 2004 /

excuse me, but what the fuck? i don't often order things from online sites, and my current experience with amazon is not encouraging me to do so more in the future. i ordered a slew of christmas presents from them on december 12th and ordered standard shipping (3-5 days). i tracked my packages over the weekend, as i hadn't received a notification of shipment email from them, and was dismayed to find out that they had not yet shipped, and in fact wouldn't be shipping until december 20th at the earliest. i freaked out and upped my standard shipping to two-day shipping, because with standard shipping they "estimated" it would get there by december 24th. yes, leave me with 12 hours or less to receive and wrap a dozen presents - thanks, asshats. so now i'm paying extra money, and they only upped my date of receiving the order to december 23rd. a whole day earlier than what they promised me with standard shipping. today's the 20th, and they STILL haven't shipped out my packages.

is this normal operating procedure for amazon? what's going on? are they going to RUIN MY CHRISTMAS?

Comments

yeah, i'm having problems too, but not with amazon directly, just a subsidiary company (used books co.). I placed an order with them a month ago for a network+ exam guide and I still haven't received it even though I took and passed the exam yesterday! And online shopping is supposed to alleviate the stress of going to the malls.....ugh

Posted by: Naomi on December 20, 2004 01:44 PM

This Slate article might help you with Amazon. It lists the Amazon customer service number -- 1-800-201-7575. Good luck with getting your presents!

Posted by: Angela on December 20, 2004 02:30 PM

thank you! if they haven't shipped my package by the end of today, i might have to call that number and give them a piece of my enraged mind.

Posted by: catherine on December 20, 2004 02:32 PM

Go to the store you lazy git!

Say the man who hasn't started shopping yet....

Posted by: information leafblower on December 20, 2004 05:05 PM

They usually ship almost immediately if what you order says "ships in 24 hours." I am going to guess that the Christmas rush is bogging them down. Amazon has always been good to me.

Posted by: Becca on December 20, 2004 05:47 PM

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